Remote Monitoring Service (RMS) is Synergy Global Solutions' finger on the pulse of your network, providing you with the peace of mind that your network is under the watchful eye and care of support engineers 7x24x365. RMS uses powerful software to provide the tools to effectively manage and monitor your network and to alert when problems occur on your network. RMS collects statistical data through inspection and monitoring to identify both actual and potential network performance problems. This careful management is used to isolate issues, provide advanced warning of potential service problems, and enhance uptime for your user community.
RMS provides Synergy Engineers the access and tools necessary to resolve problems remotely and, if necessary, intelligently dispatch field engineers on-site. The power of the RMS solution provides real-time management and monitoring with realtime response for client critical systems. From the client, through servers and infrastructure (even the internet), to the edge of applications, Synergy provides the most complete management services.
Optional workstation monitoring, server level monitoring, and onsite appliance monitoring packages are available for RMS which are designed to meet specific customer needs. Each option requires the purchase of the base RMS package.
BASE RMS SERVICES
- 7X24 up/down monitoring
- 7X24 Alert Responses – based on agreed upon alert procedures
- Monthly Outage & Performance Reports
- SNMP monitoring
- Storage of Switch / Router / Firewall configurations (with equipment SA contracts)
- Trends Analysis
Synergy will install a central management station(s) and configure thresholds and parameters to provide:
- Management and monitoring of critical network operating parameters
- Management and monitoring of file server and network device performance
- Failure prevention of business-critical systems
- Prediction of component failures
- Monitoring of infrastructure equipment
- Remote problem resolution
- Quick recovery from failures
- Monitoring of backup jobs
Contact Us
To speak with Synergy about our Remote Monitoring Services contact us by email or call us at 1-800-596-5676.
Large enough to deliver… Small enough to care