Download Synergy Services Overview.pdf


Consider Synergy Global Solutions your IT team.  IT is often the center of the business model; it is their responsibility to ensure that all areas of your organization have the right information at all times to make the best decisions that meet your objectives.  

Synergy’s solutions can monitor, manage and secure your network, provide world-class help desk and call center dispatch services, and reduce your operating costs while helping you achieve both your budgetary and customer service performance objectives.   

• Reduce your IT operating costs through Synergy's managed and professional service models.
• Improve your customer service metrics using Synergy's call center infrastructure.
• Secure your network and data leveraging Synergy's expertise in information security and storage solutions.
• Comply with privacy regulations using Synergy's compliance remediation services.

Managed Services - End to End Solutions

Synergy Global Solutions Inc. is a managed technology Service Provider delivering support nationwide.  Over the last 40 years, we’ve proactively assisted customers as a strategic partner, focusing on high quality solutions that meet changing technology needs.  Our services range from complex IT solution design to full service support including:

• Network Assessment
• Equipment Procurement and Provisioning
• Deployment / Installation / Integration
• Solution Center / Helpdesk Support
• Enterprise Storage / Network and System Management
• Application and Exchange Hosting
• IP Telephony Migration
• High Speed Internet Access
• Content Management
• Project Management
• Service Maintenance / Remote Management
• Comprehensive design solutions for:
• Vulnerability Reduction
• Security Management
• Business Continuity / Disaster Recovery

Synergy’s end-to-end support is delivered by our Operation Center, Certified Technicians and Project Management Professionals.  Each one understands the importance of business efficiency and the criticality of delivering the quality customers expect.

PROJECT SERVICES
At the onset of every project, we assign a dedicated resource to manage the engagement from design through implementation.  This method gives us a real time view of our service quality and provides our customer with committed end-to-end support.  The comprehensive approach we follow when planning, designing, implementing and managing IT solutions provides reliable performance and first rate results.

SERVICE ASSURANCE (SA)
Our Service Assurance Plan is designed to ensure maximum reliability and needed flexibility through varying levels of support maintenance.  SA packages are structured for real time, response.  Contract types are based on:

• SMART Service Level Agreements
• Performance
• Term (3 year commitment)

Optional components of SA include: Helpdesk, Priority Onsite Service, Desk-side support, and Remote Management Services (RMS).  Each are designed to ensure a high level of maintenance with coverage tailored to meet customers needs.  Our technicians are committed to meeting the highest standards of support to improve our customers’ operational functionality and business flexibility.

SOLUTION CENTER MANAGEMENT
Our Help Desk and Remote Managment Services are delivered 24 hours a day, 365 days per year and provides both administrative support for internal networks and end-user support for software application issues.  Helpdesk problem solving follows a customer directed process for escalation to minimize service disruptions.  The technicians deliver nationwide support and are able to service and dispatch diverse manufacturer parts from our centralized warehouse, improving response time and assuring a quick resolution to issues.

SYNERGY’S VALUE ADD
Synergy is comprised of individuals with the capability to produce the most progressive and reliable technology solutions available.  To effectively address customer technology needs, we utilize our professional expertise and expansive partner network to deliver exceptional value added services.  Because of this, we’ve earned our reputation as a quality Service Provider delivering:

• End-to-end technology expertise
• Extensive geographic coverage
• Technicians who meet (and exceed) industry standard certifications
• Flexible Service Level Agreements
• Experience and quality performance
• Multiple IT Service offerings

With Synergy as a partner, customers have around-the-clock access to our centralized support system, a live response and complete resolution.  Our expert capabilities, customer references and history of quality support demonstrate the commitment we’ve made to service excellence.  These assets distinguish us from other Service Providers and enable us to deliver the best service possible, end-to end.

SYNERGY CERTIFICATIONS
Among Synergy’s distinctive rankings, certifications, and partnerships, include our status as an HP Elite Partner and Microsoft Gold, IBM Premier Business, and Cisco Silver Partner.  These collective designations are a benchmark of merit that few Service Providers can claim.

CAPABILITY, CHARACTER, COMMUNITY
We believe the best way to deliver outstanding service is by providing solutions that draw from the best resources we have - our people. The success we share depends on each one of them, first and foremost.  Recognizing our human resources as our most valuable asset, we support the unique contribution made at each level of service.  Overall, we are proud to say that our leadership and workforce benefits not only our own bottom line - but our customers as well.